Absolutely not. We advise all of our clients not to talk to the carrier personnel, when it is the insurance carrier who has contacted them. There’s nothing wrong with a compensation claimant calling the insurance carrier to determine what happened to a check which is due, etc. But if the insurance carrier initiates the conversation, we recommend you refer them to your attorney, who in most cases, will not allow you to speak to them.
Likewise, any forms sent to you by the insurance carrier, should be filled out and sent to your attorney, so that your attorney can determine if there is a need for the carrier to have this information. This includes medical releases, job histories, family medical histories, and all forms they send you. Fill them out, if a signature is called for, sign it, and then send it to your attorney to determine if the insurance carrier should have the documents.